Privacy policy

Privacy Policy

Sideprojects Unit Trust t/a Family Forge
Sydney, NSW, Australia
Last updated: February 2026

We are Family Forge ("we", "our", "us"). We're committed to protecting and respecting your privacy. If you have questions about your personal information please contact us.

What information we hold about you

The type of data that we collect and process includes:

  • Your name or username.
  • Your email address.
  • Your shipping and billing address.
  • Your phone number.
  • Your IP address.
  • Your payment information (processed securely through our payment providers).

We collect some or all of this information in the following cases:

  • You make a purchase on our site.
  • You create an account on our site.
  • You fill out our contact form.
  • You browse this site. See "Cookie policy" below.
  • You sign up to our mailing list.

How your personal information is used

We may use your personal information in the following ways:

  • To process and fulfil your orders, including sending tracking information.
  • To communicate with you about your order, including design approvals for custom pieces.
  • To provide customer support and respond to your enquiries.
  • To send you marketing communications (only with your consent, and you can opt out at any time).
  • To improve our website and services.
  • To comply with legal obligations.

Keeping your data secure

We are committed to ensuring that any information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable measures and procedures to safeguard and secure the information that we collect.

Deleting your data

It is your right to delete any data we have collected on you. Please send an email to our inbox to request the deletion of your data.

Cookie policy

Cookies are small text files which are set by us on your computer in order to keep track of your session and preferences. We use cookies to help us understand how our website is being used and to improve your experience. You can manage or disable cookies through your browser settings at any time.

We may use the following types of cookies:

  • Essential cookies: Required for the operation of our website, such as session management and shopping cart functionality.
  • Analytics cookies: Help us understand how visitors interact with our website so we can improve our services.
  • Marketing cookies: Used to deliver relevant advertisements and track their effectiveness.

Your rights

You have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us via email.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.